Return, Cancellation, and Refund Policy
Last updated: August 20, 2026
This policy applies to purchases from Growing Spaces unless an accepted quote or signed agreement gives different terms for your order. Stock items, made-to-order structures, structurally custom goods, special-order goods, and services follow different rules.
1. Start a return or cancellation
Contact support@growingspaces.com or 800-753-9333 and include your order number. Wait for our instructions and any required return authorization before you ship an item. Do not send a return to our physical or mailing address without authorization.
2. Return a standard stock item
You may return an unused standard stock item that is complete and resalable. Request authorization within 30 calendar days after delivery, then ship the item by the deadline in the authorization.
We do not charge a restocking fee for an unopened item. If an opened item remains resalable, we may deduct only the documented loss in value caused by use, damage, missing parts, or packaging damage beyond what was reasonably necessary to inspect the item.
You pay return shipping unless we sent the wrong item, the item was damaged before risk transferred to you, the item is defective, or applicable law requires us to pay. We do not refund an original shipping or delivery charge after that service is performed unless our error caused the return or the law requires a refund.
3. Items outside the standard return rule
1. Made-to-order greenhouse or shelter structures and their configured options. The cancellation rules in the next section apply instead.
2. Structurally custom goods, custom-cut materials, special-order goods, and goods marked final sale.
3. Installed, assembled, changed, used, or damaged goods, unless you have a valid defect, warranty, or legal claim.
4. Opened consumables or sanitary goods that cannot be safely resold.
5. Digital materials, permit or engineering documents, and completed services, unless applicable law gives you a refund right.
6. Gift cards, if offered, unless applicable law requires redemption or a refund.
4. Cancel a made-to-order structure
Unless a controlling signed agreement gives different terms, the following schedule applies after we accept a made-to-order structure order:
1. If you cancel more than 20 business days before the scheduled ship date, the cancellation charge is 5% of the cancelled structure subtotal.
2. If you cancel within 20 business days before the scheduled ship date, the cancellation charge is 10% of the cancelled structure subtotal.
The cancelled structure subtotal includes the made-to-order structure and its configured options. It does not include taxes, shipping that we have not performed, installation or other services that we have not performed, or separately returnable stock items.
For a structurally custom order, the percentage schedule does not automatically determine the charge. We calculate a reasonable amount from documented, unrecoverable engineering, material, labor, and handling costs already committed to the cancelled work. We do not automatically keep the entire deposit, and we do not charge twice for the same cost. A standard catalog option does not by itself make an order structurally custom.
5. Cancel or reschedule a service
The applicable quote or service agreement controls cancellation and rescheduling for installation, supervision, maintenance, design, engineering, travel, custom interior work, and other services. Product and service cancellations are separate. We cancel both only when we confirm both in writing.
6. Shipping damage, shortages, and warranty claims
Use the Shipping Policy to report shipping damage or a shortage. Use the applicable Limited Product Warranty to report a product defect or covered failure. We do not treat these claims as ordinary change-of-mind returns. This policy does not remove a right that applicable law gives you.
7. How and when we issue a refund
We return an approved refund to the original payment method unless applicable law or the payment provider requires another method. We initiate a normal approved refund within 10 business days after we receive and inspect the return or confirm the cancellation amount. Your bank, card issuer, or lender may need more time to post it.
If we cannot ship within the promised time or the time applicable law allows, we provide any required delay notice and cancellation choice. When you cancel because we did not ship on time and did not obtain valid consent to a delay, we generally issue the refund within seven working days. We do not apply a made-to-order cancellation charge when the law gives you that delay-based cancellation right.
8. Refunds for financed orders
For an Affirm-financed order, we send an eligible refund to Affirm, which adjusts the loan under its terms. For a Salal-financed project, the Growing Spaces project documents and Salal loan documents control cancellation and refund handling. We do not issue a second cash refund for an amount a lender funded.
9. Contact us about a return or cancellation
Email support@growingspaces.com or call 800-753-9333.
Shipping, Freight, Delivery, and Pickup Policy
Last updated: August 20, 2026
This policy explains when an order is ready for production, how large freight deliveries work, and who carries the financial risk during transit.
1. How we ship
We may ship a product by a small-parcel carrier, freight carrier, dedicated truck, local delivery, or customer pickup. The product page, checkout, quote, or order confirmation identifies the expected method. We may split an order into more than one delivery.
2. Lead time and release to production
A made-to-order greenhouse structure kit typically ships four to eight weeks after release to production. An order is released to production after we accept it, receive the required payment or lender authorization, receive your final configuration approval, and resolve any information we still need from you. The product page or order confirmation gives the timing for a stock item.
Season, configuration, material availability, and freight capacity may affect timing. Installation scheduling is separate and may occur after delivery. A shipping date is an estimate unless we agree in writing to a guaranteed date.
If we cannot ship within the promised time or the time applicable law allows, we provide any required delay notice. When required, you may accept the delay or cancel for a prompt refund.
3. Shipping charges and delivery address
Checkout or your order documents show known shipping, freight, delivery, liftgate, limited-access, redelivery, storage, and special-handling charges. After a shipping or delivery service is performed, we do not refund that charge unless our error caused the charge or applicable law requires a refund. Give us a complete, accurate address that a carrier can safely serve, and tell us promptly if it changes.
4. Small-parcel delivery
We provide tracking when it is available. Monitor the tracking and provide a secure delivery location. Report a missing, incorrect, or visibly damaged parcel promptly, preferably within five business days after delivery, so we can investigate. This requested reporting period does not remove a right that applicable law gives you.
5. Prepare for freight delivery
A structure kit or another large product may arrive in heavy crates on a full-size tractor-trailer or large box truck. Before shipment, confirm a safe route and unloading area. Check road and bridge capacity, grade, width, height, turning space, and unloading space. Tell us about gates, overhead wires, trees, snow, mud, steep grades, residential-street limits, or another condition that may block service.
Standard freight includes only the services identified in writing. Unless we list them, it excludes a liftgate, forklift, crane, inside delivery, placement at the build site, unpacking, debris removal, and installation. Before shipment, tell us if you need a smaller truck, liftgate, appointment, limited-access service, or another accommodation.
You are responsible for approved added charges and redelivery or storage costs only to the extent that your action, refusal, absence, or an undisclosed access condition causes them. We request a carrier call before delivery, but the carrier controls the arrival window. No one should direct an unsafe unloading.
6. Inspect freight before you sign
1. Inspect the exterior of the shipment and compare the piece count before you sign the freight paperwork.
2. Write specific visible damage or shortages on the delivery receipt or bill of lading. Do not write only “subject to inspection.”
3. Take clear photos of the shipment, labels, packaging, and damaged areas.
4. Contact support@growingspaces.com promptly and keep the goods and packaging while we review the claim.
5. Report concealed damage as soon as you find it. Do not discard, repair, or return damaged freight without instructions unless you need to prevent injury or further damage.
Prompt documentation helps us recover from the carrier. Missing carrier paperwork does not by itself transfer our financial risk to you or remove a right that applicable law gives you.
7. Risk of loss or damage
For a consumer shipment that Growing Spaces arranges, we carry the financial risk of loss or damage until delivery to the agreed address. We manage the carrier claim and may ask you for photos, preserved packaging, or access to inspect the shipment.
If you pick up the order or select and hire the carrier, risk transfers when we release the goods to you or that carrier. After a delivery attempt, you are responsible only to the extent that your action, refusal, absence, or undisclosed access condition causes a loss. An institutional, commercial, or custom order may use a different written rule in its signed agreement.
8. Customer pickup and Growing Spaces delivery
For customer pickup, bring suitable transportation, securement, and handling equipment. Risk transfers when we release the order to you or your authorized carrier. For a direct Growing Spaces delivery, risk transfers after delivery at the agreed location unless the delivery documents say otherwise.
9. Postpone a delivery
If you postpone delivery, carrier, handling, redelivery, and storage charges may apply. A made-to-order structure may also have a postponement charge stated in the accepted quote or signed agreement. The exact charge, if any, comes from that order document.
10. Backorders and split shipments
If an item is unavailable, you may wait, accept an available substitute, receive a split shipment, or cancel that item. We do not make a material substitution without your consent or charge added shipping caused only by our backorder unless you request a different method.
11. Financing does not change delivery rules
Financing does not change lead times, delivery access, inspection, damage reporting, or the risk rule in this policy. We coordinate a Salal-financed project outside Shopify checkout under the accepted quote, installation agreement, and lender process.
12. Contact us about shipping
Email support@growingspaces.com or call 800-753-9333.
